Privacy Policy Home > Privacy Policy Privacy Policy INTRODUCTION At FHS Poly, we take our privacy obligations seriously and we are committed to making sure that we handle personal information in accordance with Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act). This privacy policy sets out how we store, maintain, use and disclose personal information. Personal information is defined in the Privacy Act to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form. By providing personal information to us, you consent to our storage, maintenance, use and disclosure of your personal information in accordance with this privacy policy. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. TYPES OF PERSONAL INFORMATION WE COLLECT The personal information we collect about you may include the following: Name Billing and shipping addresses Email addresses Social media information Telephone number and other contact details Age Date of birth Payment and transaction information Information about your business or personal circumstances Information in connection with client surveys, questionnaires, forms, and promotions Your device identity and type, IP address, geo-location information, page view statistics, advertising data, and standard web log information Any other information provided by you via this website, our online presence, or otherwise required by us or provided by you TYPES OF PERSONAL INFORMATION WE COLLECT We may collect personal information either directly from you, automatically or from third parties, including where you: Contact us through our website Communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Twitter, or Instagram), or otherwise Interact with our website, social applications, services, content, and advertising Invest in our business or enquire about a potential purchase in our business We may also collect personal information from you when you use or access our website or our social media pages. This may be done through third-party providers such as payment gateways or analytics providers. ‘Cookies’ or other similar tracking technologies allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. DISCLOSURE OF YOUR PERSONAL INFORMATION We collect and use personal information for the following purposes: To respond to your requests for consultations, quotes, or orders To provide services or information to you For record keeping and administrative purposes To provide your information to our contractors, employees, consultants, agents, or other third parties for the purpose of delivering services to you To improve and optimise our service offering and customer experience To comply with legal obligations, resolve disputes, or enforce our agreements with third parties To send you marketing and promotional messages and other information that may be of interest to you, including direct marketing (in accordance with the Spam Act). We may use email, SMS, social media, or mail for this purpose. You can opt out at any time using the provided opt-out facility (e.g., unsubscribe link) To send you administrative messages, reminders, notices, updates, security alerts, and other requested information To consider your application for employment We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the APPs. SECURITY We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information. SECURITY Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them. EMBEDDED CONTENT Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be published on this page, and the revised version will take effect from the date of publication. By continuing to use our website following any changes, you agree to the updated Privacy Policy. COMPLAINTS If you wish to complain about how we handle your personal information, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations. CONTACT US For further information about our Privacy Policy or practices please contact us using thedetails set out below: Email: alerts@fhs.com.au Post: Att: FHS Poly Privacy Team, 11–15 Martha Street, Seaford, Victoria 3198 Last Updated: 30 March 2026 Our privacy policy was last updated on 30 March 2026.
